• My Order Has Been Placed. How Soon Will I Receive My Items?

After confirmation of your order, our team will run a stock check within our warehouse for stock availability and/or order your items directly from our respective suppliers. Items that are available at our local suppliers will arrive at our warehouse within 1 to 2 working days. You will be contacted by one of our staff via SMS, Whatsapp, phone or email to inform you of the availability. At the same time, a delivery slot will be scheduled.

For all local deliveries, we strive to delivery the items to you within 1 to 4 days after all items have arrived in our warehouse. (Orders placed on Fridays after 6pm will only be processed the following Monday.) Most deliveries are scheduled between 7pm to 11pm on weekdays, subject to slot availability.

Please note that urgent orders will be fulfilled on a case by case basis. Before placing your order on our website, please call or sms us at 98243252 for assistance and we will do our best to assist you in your order.
  • What If One Of The Item On My Order Is Out Of Stock?

You will be contacted by one of our team members who will work with you to find a suitable replacement, place the item on hold until the stock arrives or provide a refund on the item/s that are unavailable.

    • How Do I Enjoy Free Doorstep Delivery? Can I Separate My Deliveries?

    Simple spend $80 and above for each order to be entitled to free doorstep delivery.

    Separate deliveries are possible, provided that each delivery trip amounts to a total cart value of $80 or more.

    For deliveries that do not meet this requirement, our team member will contact you to work out an alternative. In most cases, the delivery will be placed on hold and combined with your next order.

    • I Have Confirmed The Delivery Appointment But Your Delivery Personnel Is Late.

    Due to traffic conditions and delivery schedules for the day, our delivery personnel may alter the routes according to circumstances. If a delay is expected, you will be notified by a member of our team.

    • I Forgot The Delivery Date And No One Is Home.

    You can request for a family member, friend or neighbour to assist with the collection on your behalf.

    In the event that our delivery personnel  is unable to hand over the delivery, he/she will do their best to contact you. Therefore, it will be best practice to ensure that your name, delivery address and contact details are updated and accurate.

    • Can I request a redelivery or change of delivery date?

    An unsuccessful delivery will incur a redelivery fee of $10.

        A change of delivery date can be arranged without any charge as long as your items have not been sent for despatch. Please contact our team at 98243252 as soon as you can to ensure that no extra charges are incurred.
        • Special Delivery Areas (No Free Delivery Areas)

        Please note that there are certain areas that The Loyal One will not be able to provide free deliveries.

          • Sentosa
          • Tuas & Jurong Island
          • Airports
          • Army Camps
          • Central Business District
        Please contact our team at 98243252 for more assistance before placing your order. Alternatively, you can choose to place your order from our web store and we will be in touch with you to provide further advice.