Shipping and Order Processing Policy
My Order Has Been Placed. How Soon Will I Receive My Items?
What If One Of The Item On My Order Is Out Of Stock?
You will be contacted by one of our team members who will work with you to find a suitable replacement, place the item on hold until the stock arrives or provide a refund on the item/s that are unavailable.
How Do I Enjoy Free Doorstep Delivery? Can I Separate My Deliveries?
Simple spend $80 and above for each order to be entitled to free doorstep delivery.
Separate deliveries are possible, provided that each delivery trip amounts to a total cart value of $80 or more.
For deliveries that do not meet this requirement, our team member will contact you to work out an alternative. In most cases, the delivery will be placed on hold and combined with your next order.
I Have Confirmed The Delivery Appointment But Your Delivery Personnel Is Late.
Due to traffic conditions and delivery schedules for the day, our delivery personnel may alter the routes according to circumstances. If a delay is expected, you will be notified by a member of our team.
I Forgot The Delivery Date And No One Is Home.
You can request for a family member, friend or neighbour to assist with the collection on your behalf.
In the event that our delivery personnel is unable to hand over the delivery, he/she will do their best to contact you. Therefore, it will be best practice to ensure that your name, delivery address and contact details are updated and accurate.
Can I request a redelivery or change of delivery date?
An unsuccessful delivery will incur a redelivery fee of $10.
Special Delivery Areas (No Free Delivery Areas)
Please note that there are certain areas that The Loyal One will not be able to provide free deliveries.
- Tuas & Jurong Island
- Army Camps
- Central Business District