• What Payment Modes Do You Accept?

Payment by Paypal or Interbank Transfer is accepted. Please do not use ATM transfer as we will not be able to track your payment.

All Interbank Transfer should be made within 24 hours of order placement

Once payment is tracked and confirmed, you will receive a call from one of our team members who will organise and schedule a delivery for your items.

  • For Interbank Transfers, Please Follow Instructions Below.

Use your Loyal One Username + Order Number as your Interbank Nickname

Our bank account details are as follow:
OCBC Current Account 689653673001

Once you have made the transfer, kindly send us an email to brendan@theloyalone.sg with the following details:

1. The Loyal One Username + Order Number

2. Your Name

3. Date & Time of transfer

4. Amount transferred

  • Can I Cancel My Order?

Order cancellation will only be accepted within 1st 24 hours of order placement and confirmation.(Confirmation refers to the time when an order is captured in our system)

(Please refer to Order and Shipping FAQ for more information)

If, within the stipulated time frame, please send an email to brendan@theloyalone.sg with the following details.

1. Order Number

2. Name

3. Contact Number

4. The Loyal One Username

5. Reason For Cancellation

One of our team members will respond to your request within 2 business days.

  • What If I Would Like To Cancel My Order After The 1st 24 Hours Time Frame?

You may choose to cancel your order after the 1st 24 hours time frame. However a 30% handling fee will be imposed on your total order amount. (Total Order Amount refers to the total amount paid for the relevant order number to be cancelled.)

  • Can I Return The Item If I Do Not Like It?

Unfortunately, all products sold are non-refundable. Please ensure that you check that all items are received correctly and in a reasonable and acceptable condition. Upon accepting the order and its relevant items, the liability falls solely on the customer as the order is deemed to be fulfilled in whole. The Loyal One will not entertain refunds or exchanges once the order has been deemed to be fulfilled in whole.

  • Can I Exchange An Item If It Is Found To Be Defective Or Damaged?

Yes. Please ensure that you check all items when they are delivered to you. All requests for exchange must be made via email to brendan@theloyalone.sg with the following details:

1. Order Number

2. Name

3. Contact Number

4. The Loyal One Username

5. Description Of Defective Item

6. Provide Photos Of Defective Item

All requests for exchange must be made within 48 hours after the items have been received by you (the customer). Upon receiving your email request, one of our team members will be contacting you via email or your mobile to understand the situation and facilitate an exchange. Please ensure that your contact details are updated and accurate.

Once the exchange requests have been approved by our team. The items need to be in their original packaging and condition as it was received. A copy of the original payment invoice is required for proof of purchase.

  • How Will You Delivery My Items That Have Been Approved For Exchange?

All items that have been approved for exchange will be included in your subsequent order. You may choose to have the item delivered to you before your next order at a fee of $10. Alternatively, you may choose to meet up with one of our team members at our warehouse to carry out the exchange personally.

For all deliveries, please refer to Order And Shipping FAQ for more information.